Our Terms Shape Your Account
We've built these terms to keep your account secure, your payouts clear and your gameplay straightforward. Everything here reflects how we run maincuan for Indonesia.
Policy Foundation & Jurisdiction
maincuan operates under the terms outlined below, applicable where local law permits. These terms govern your account creation, deposit and withdrawal flows, gameplay conduct and dispute resolution. We accept DANA, OVO, GoPay and QRIS as primary payment rails in supported regions. By opening an account, you confirm you meet local age requirements and agree to these conditions. We reserve the right to
update terms with notice. Disputes are resolved through our support team first, then escalation paths as outlined in your account settings.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why These Terms Matter
Our policy framework is built on transparency, player protection and operational clarity. Each section reflects real account workflows and payment safeguards.
Account Verification
We verify identity and payment details to protect your account and comply with local requirements. This keeps your funds secure and your withdrawals fast.
Payout Guarantees
Our terms commit to processing withdrawals within stated timeframes. DANA, OVO, GoPay and QRIS transfers are prioritized to reach your wallet without delay.
Gameplay Fairness
All games run on certified provider software. Our terms outline how odds are set, how results are generated and how disputes over game outcomes are reviewed.
Dispute Resolution
If a payout or game result is questioned, our terms define the review process. We investigate claims with game logs and account history to reach fair resolution.
Payment Security
Terms cover encryption, fraud detection and chargeback procedures. Your DANA, OVO, GoPay and QRIS transactions are protected by industry-standard security protocols.
Account Closure
You can close your account anytime. Our terms outline the process, final payout procedures and data retention policies to ensure a clean exit if you choose.
Consistency Across Our Policies
Our terms align with our privacy policy, payment procedures and responsible account practices. Each document reinforces the same player-first principles.
| Privacy Policy | Defines how we collect, store and protect your personal data. Complements these terms by outlining data rights and third-party sharing boundaries. |
|---|---|
| Payment Procedures | Details deposit and withdrawal flows for DANA, OVO, GoPay and QRIS. Works alongside these terms to ensure transparent, timely fund transfers. |
| Account Rules | Covers login security, password resets and multi-account prevention. Reinforces the account protection principles outlined in our core terms. |
| Gameplay Conduct | Specifies prohibited betting patterns and account misuse. Aligns with our terms' commitment to fair play and fraud prevention across all lobbies. |
| Bonus Terms | Outlines eligibility, wagering requirements and withdrawal rules for active promotions. Sits within the broader terms framework for account activity. |
| Dispute Escalation | Defines steps for unresolved complaints, including external review options. Extends the dispute resolution process outlined in these core terms. |
| Withdrawal Limits | Sets daily and monthly caps for DANA, OVO, GoPay and QRIS transfers. Enforces the payout safeguards and fraud controls embedded in our terms. |
What These Terms Protect
Our policy framework covers six core areas that define your maincuan experience. Each one reflects a real part of how we operate and how your account stays secure.